Terms & Conditions
Effective Date: August 3, 2026
Welcome to The Phone Garden website. By accessing or using this website, and/or by purchasing any products from The Phone Garden, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use this website or purchase our products.
Website Purpose
This website is provided for informational, promotional, and commercial purposes. Visitors may learn more about The Phone Garden, browse our products, and access links to purchase products through TikTok Shop or other authorized sales channels.
Purchases
By purchasing any product from The Phone Garden, whether through our website, TikTok Shop, or any authorized retailer, you agree to these Terms & Conditions in addition to any terms and policies of the platform through which you make your purchase.
Third-Party Websites
Purchases may be completed through TikTok Shop or other third-party platforms. The Phone Garden is not responsible for the content, privacy practices, policies, or terms of any third-party websites or platforms. Your use of those platforms is governed by their own terms and policies.
Intellectual Property
All content on this website, including but not limited to text, images, photographs, graphics, logos, designs, product names, branding, videos, and other materials, is the exclusive property of The Phone Garden and may not be copied, reproduced, modified, distributed, or used without our prior written permission.
Product Use & Limitation of Liability
Our products are intended to be used only as directed. By purchasing and using our products, you acknowledge that you are responsible for ensuring they are used properly and on compatible surfaces.
To the fullest extent permitted by applicable law, The Phone Garden shall not be liable for any damage, loss, or injury arising from the use or misuse of our products, including but not limited to damage to mobile phones, phone cases, personal property, or other belongings. Use of our products is at your own risk.
Disclaimer
This website and all products are provided on an “as is” and “as available” basis. While we strive to keep all information accurate and up to date, we make no warranties or representations, express or implied, regarding the accuracy, completeness, reliability, or availability of the website, its content, or our products.
Social Media Content
We love seeing our products in use! By tagging The Phone Garden, mentioning our brand, or using our branded hashtags on social media, you grant The Phone Garden a non-exclusive, royalty-free, worldwide license to repost, share, display, and use your content across our website, social media channels, marketing materials, and other promotional purposes. You represent that you own the content or have the necessary rights to grant this permission.
If you would like your content removed after it has been shared, please contact us and we will review your request.
Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will become effective upon posting to this page. Continued use of our website or purchase of our products after changes are posted constitutes your acceptance of the updated Terms.
Contact
If you have any questions regarding these Terms & Conditions, please contact us at cm@thephonegarden.com.
Privacy Policy
Last Updated: August 3, 2026
The Phone Garden (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected,
used, and shared when you visit our website or purchase our products.
Information We Collect
Depending on how you interact with our website and products, we may collect:
- Technical information such as your IP address, browser type, device information, operating system, and website usage data through standard analytics tools and cookies.
- Information you voluntarily provide, such as your name, email address, or other contact information if you contact us directly.
- Purchase-related information when you buy our products through TikTok Shop or other authorized sales platforms. We do not collect or store your payment card information.
Payment information is processed securely by the applicable third-party platform.
How We Use Information
We may use information to:
- Operate and improve our website and products.
- Process and fulfill orders through our authorized sales channels.
- Respond to customer inquiries and provide customer support.
- Monitor website performance, traffic, and security.
- Detect, prevent, and investigate fraud or unauthorized activity.
- Comply with applicable legal obligations.
Cookies & Analytics
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance your browsing experience. You can manage cookie preferences
through your browser settings, although disabling cookies may affect certain website features.
Third-Party Services
Our website may contain links to TikTok Shop, social media platforms, and other third-party websites or services. Purchases may be completed through these third parties. Once you
leave our website or interact with these services, your information is governed by their respective privacy policies and terms. The Phone Garden is not responsible for the privacy
practices of third-party websites or platforms.
Data Security
We implement reasonable administrative, technical, and organizational measures to help protect your information. However, no method of transmitting or storing data electronically
is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website and products are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal
information from a child has been collected, we will take reasonable steps to delete it.
Social Media
If you tag The Phone Garden, mention our brand, or otherwise interact with us on social media, your content may be publicly visible according to the settings of the platform you use.
Any permission for us to repost or use your content is governed by our Terms & Conditions or any separate permission you provide.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes
are posted constitutes your acceptance of the updated Privacy Policy.
Contact
If you have any questions about this Privacy Policy or our privacy practices, please contact us at cm@thephonegarden.com.
Warranties
Effective Date: August 3, 2026
At The Phone Garden, we want our products to arrive in good condition and perform properly when used as intended. This Warranty Policy explains when customers may request a review, replacement, or other solution related to a product purchased through our authorized sales channels.
Warranty Coverage
This warranty applies to products that present manufacturing defects or issues attributable to materials or production processes, provided that the product has been used properly and in accordance with its intended use.
The warranty is valid for [number of days/months] from the original purchase date.
What the Warranty May Cover
Depending on the circumstances of each case, warranty coverage may apply to:
- manufacturing defects;
- parts received broken, incomplete, or defective;
- functional issues present when the product is received;
- other defects reasonably attributable to the manufacturing process.
When a warranty claim is approved, The Phone Garden may provide, as appropriate, a repair, product replacement, or another suitable remedy in accordance with applicable law.
What the Warranty Does Not Cover
The warranty does not cover damage resulting from:
- improper use or use outside the product’s intended purpose;
- installation on incompatible surfaces or devices;
- impacts, drops, excessive pressure, or accidents;
- normal wear and tear;
- improper exposure to water, heat, chemicals, or other conditions that may damage the product;
- modifications, alterations, or repairs performed by third parties;
- loss, theft, or damage occurring after delivery;
- damage to mobile phones, phone cases, or other property resulting from improper installation or misuse of the accessory.
Products should only be used on compatible surfaces and devices.
Purchases Through Third-Party Platforms
The Phone Garden products may be purchased through third-party platforms and authorized sales channels, including Amazon, Mercado Libre, TikTok Shop, or other marketplaces.
Depending on where the purchase was completed, certain return, refund, replacement, or shipping procedures may need to be handled directly through the applicable platform and may also be subject to that platform’s terms and policies.
This Warranty Policy does not limit any consumer rights provided under applicable law.
How to Submit a Warranty Claim
To request a warranty review, contact us at cm@thephonegarden.com and provide:
- your full name;
- purchase date;
- platform or retailer where the purchase was made;
- order number, if applicable;
- product name or reference;
- a description of the issue;
- photographs or videos showing the problem.
Our team will review the information provided and contact you with the next steps.
Incorrect or Damaged Products
If you receive an incorrect, incomplete, or visibly damaged product, we recommend contacting us or the platform where the purchase was made as soon as reasonably possible after receiving your order.
Photographic evidence of the product and, where applicable, the original packaging may be required.
Claim Review
Each warranty claim will be evaluated individually.
The Phone Garden may request additional information, photographs, videos, or proof of purchase before approving a claim.
Submitting a claim does not automatically guarantee approval.
Limitations
Warranty coverage is limited to the purchased product and does not cover indirect or consequential damages resulting from improper use, except where otherwise required by applicable law.
Nothing in this policy is intended to exclude or limit consumer rights that cannot legally be excluded or limited.
Changes to This Policy
The Phone Garden may update this Warranty Policy when necessary. Any changes will become effective upon publication on this website.
Contact
For questions regarding warranties or products, please contact:
The Phone Garden
cm@thephonegarden.com